Streamline organisational knowledge to provide agents with real-time on-the-spot knowledge. Customer experience is all about the right answers at the right time. Illuminate the path with knowledge management. Answer any query, at any time, on any interface.
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Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%, and to improve first-interaction resolution by intelligently directing agents to the right answer. That translates to significantly reduced call centre operational costs.
Benefits
Reduce error rate by up to 70%
Cut agent training time in half
Shorten call times with precise answers
Smarter way to do your best with call centre knowledge-base software
